Meet Our Staff

Job Title: Office Manager/Comptroller/Accountant Top 5 Strengths: Empathy, Developer, Learner, Strategic, Activator Education: St. Thomas High School, B.A. Business Mayville State University, Mayville, ND Hometown/Current Residence: Aneta, ND/St. Thomas, ND Hobbies: floral arranging, needlework, crafter, sewing, reading, grandchildren, Yankees, Celtics Family: Husband Bob, 4 grown children -- 3 daughters, 1 son and 10 grandkids Enjoys about job: Mona works at both C& M Ford and Roseau County Ford. There is nothing that Mona dislikes about her job. She loves processes and teaching her co-workers. "Paul is an amazing man - so good to work for." Mona praises her conscientious co-workers, too. "We are a team here. It's been that way for quite awhile. Everyone realizes what they do affects someone else." She likes that everyone cares about each other and that they work well together. She believes that it's the same with the customers, too. She's especially satisfied at month end and year end, every day when processes work, and when the light goes on when she's teaching one of her co-workers. All these things make her happy to come to work. Goals: Be here for the duration; see success continue and escalate; help support staff grow

Strengths: Deliberative, Analytical, Relator, Adaptability, Competition

Top 5 Strengths: Achiever, Arranger, Activator, Maximizer, Learner Education: Hallock High School, B.A. International Business Augsburg College Hometown/Current Residence: Hallock, MN Hobbies: Travel, Fishing, Investments, Podcasts, Learning Family: Kristin wife, 2 adult children Soren and Finn What enjoys about job: the people, both customers and employees. Paul enjoys improving processes, communication and organization and the freedom to spend time with his family. Paul is especially satisfied when he sees employee growth and engagement. He believes that employee satisfaction and engagement is critical and leads to satisfied customers. He realized at a recent Strength's training that the dealership has developed a culture that all employees understand, appreciate and are engaged in their own way. He feels he has accomplished something that he never set out to when he started at the dealership, yet he realized a few years ago that he wanted to accomplish. Paul describes his co-workers as "very caring about customer satisfaction and caring towards one another and thoughtful towards the business. They think of more than themselves. They have a deeper understanding of more than just work and that makes me happy." Goals: develop my leaders and continue with the successes we have had to ensure the health of our businesses for the next generations for longevity. Fun facts about Paul: Paul describes himself as evolving, motivated, curious, reflective and competitive. He's concerned about the wellbeing of those close to him -- his family, employees, customers and community members. He's motivated to make a difference in his community. He gains satisfaction from growth in himself and others and through healthy relationships. Paul worked as a Page at the State Capitol when he was in high school. He loves a great restaurant experience. He once had hair that he even permed. Paul detailed cars at sister dealership C & M Ford when he was a teenager. He laughs when he tells the story about Myron reprimanding him over the sloppy job he did cleaning cars. From a young age, Paul planned to work in business with a travel or global focus. Paul has run Grandma's Marathon in Duluth and the New York Marathon. The staff warn other employees not to go to lunch with Paul. "He'll either hire you or fire you."

Tenure @ RCF: February 2009 Job Title: Salesperson Top 5 Strengths: Woo, Responsibility, Includer, Positivity, Futuristic Education: Rugby High School, B.A. NDSU Agricultural Economics Hometown/Current Residence: Rugby, ND/Roseau, MN Hobbies: Golfing, hunting, fishing, hockey Family: wife Laura, 3 kids Danielle, Jared & Alex Enjoys about Job: Byron enjoys meeting people. "You can meet some fantastic people and some doozers." He appreciates that it's something different every day. Of his co-workers, he thinks they are great to work with. They make it easier to do your job. Understanding strengths has helped Byron a lot. When he can't figure things out he knows he can go to a co-worker and they'll help. "It's what you call family. We are always striving to do things better." He's especially satisfied when he hears positive feedback or when customers refer others. "It makes you feel pretty good. Trust doesn't always go hand in hand with car dealerships." Goals: Take care of customers, grow his clientele, "I'd love to work here til retirement." Fun Facts about Byron: Byron is very caring. He's easygoing. If someone has a problem, they can call him. "I really get a kick out of helping people." Byron has the same routine every morning. He thought he'd be a farmer when he grew up and definitely not a car salesperson. He's a huge AC/DC fan. He loves listening to music on a juke box and he's been known to sing Karaoke when given the opportunity.

Tenure at RCF: October 2006 Job Title: Sales Consultant Top 5 Strengths: Harmony, Analytical, Learner, Adaptability, Maximizer Education: Greenbush High School Hometown/Current Residence: Greenbush/Greenbush, MN Hobbies: Collector cars Family: wife Becky, 2 adult children, grandchildren Enjoys about job: Lowell enjoys selling cars and finding the right vehicle for the person. He also enjoys the hunt for the vehicle. "You know when you find the right vehicle." Lowell thinks that all his co-workers are good to work with. "I can get along with almost anyone. Everyone is different. No one is going to be the same. You adapt once you realize it is easier." Goals: sell more cars Fun facts about Lowell: Lowell is quiet, a thinker, hardworking and easygoing. He owned Lowell's Auto Service from 1981-2006. Lowell wanted to build hot rods in the south when he grew up. Paul called Lowell to check on a reference for one of Lowell's employees who applied to work at RCF and in the process hired Lowell, too. Lowell is "pretty open about everything. I like cars. That's pretty much it."

Tenure @ RCF: October 2015 Job Title: Sales and Leadership Support Top 5 Strengths: Analytical, Arranger, Belief, Responsibility, Futuristic Education: East Grand Forks Senior High, Bemidji State, UND B.A. in Business Administration Hometown:/Current Residence: East Grand Forks/Baudette, MN Hobbies: Outdoors, hunting, fishing, snowmobiling Family: wife Kristi, children Jordan, Quinnley, and Hudson. Dog Skeet Enjoys about job: Jeff enjoys talking to people. He likes to start something from the ground up and see it succeed. He gets a sales rush. Jeff thinks his co-workers are sensitive, emotional, comfortable and eager. RCF has a good atmosphere and everyone brings a different energy. Jeff is especially satisfied by what he calls "little wins" that happen all the time - a higher monthly gross, co-workers stepping up, hiring and planning successes. "There's a lot of good going on right now." Goals: Jeff's goal is to learn. He said, "I'm a student." He'd like to take on a greater leadership role at work. He also likes results. Fun Facts about Jeff: Jeff is family-oriented. He's outgoing and driven, yet relaxed. He doesn't like to plan. He's a risk taker. When Jeff was a child he wanted to work for the DNR when he grew up. Jeff has worked for Alltel, AT&T and Amazon. He was the #1 tennis player in his high school at a time and the best ping pong player at Amazon, even beating an Olympian. Jeff is crazy passionate about the things he does and not short of words.

Tenure at RCF: September 2020 Top 5 Strengths: Responsibility, Learner, Input, Relator, Achiever Education: Bemidji High School and Bemidji State (design technology with a minor in art exhibit design) Hometown/Current: Bemidji/Roseau Melissa likes reading, being outdoors, flower gardening. She’s married to Todd and they have 3 daughters. Melissa is organized, easy going, and she gets along with anyone. She’s a listener vs a talker. She likes to sit in a crowded room and people watch. Melissa has traveled to Europe twice. Her grandmother is an immigrant from Belgium. Melissa studied at Oxford, England for a month in college. She likes how everyone goes out of their way to help the customer at RCF. “There aren’t too many times when we can’t accommodate a customer.” Goals: To keep learning, grow into the business Little known fact about Melissa: She wanted to be a veterinarian.

Strengths: Consistency, Adaptability, Empathy, Harmony, Includer

Job Title: Service Manager, Warranty Administrator Top 5 Strengths: Achiever, Woo, Communication, Significance, Positivity Education: Lancaster High School, NDSU BS in Sports and Urban Turf Grass Management Hometown/Current Residence: Lancaster/Lancaster, MN Hobbies: Anything that goes fast, racing, cattle, family time Family: wife Jami, 2 children, youngest of 3 - a sister and a brother Enjoys about job: Tim works at both C&M Ford and Roseau County Ford. He enjoys finding solutions even when it's crazy at work. It's never the same two days in a row. Tim thinks his co-workers are a little bit of everything - excitable people, quiet people, vocal people. "We all fit together really well. We can't all be the same. We are all pieces of the complete pie." Tim is especially satisfied anytime someone thanks us for getting their vehicle fixed. It leaves him with a sense of satisfaction. Goals: "I'm a here and now kind of a person. I want to provide the best life for my family that I can and enjoy coming to work every day." Fun facts about Tim: Tim is talkative, level headed, family-oriented and passionate. He wanted to be a farmer or an engineer when he grew up. He has always loved being outside. Tim has worked as an oil changer, a spray and irrigation tech at 3 golf courses, and as a soft goods salesperson. As loud as he is, Tim still enjoys quiet time. According to Tim, his handwriting is a lost cause.

Tenure at RCF: 2019 Strengths: Achiever, Focus, Responsibility, Self-Assurance, Ideation Education: Badger High School, AA in Automotive at Moorhead State Hometown/Current: Badger Devin enjoys hunting, fishing, and being outside. He’s laid back. He’d like to live in the country. He enjoys working on different vehicles and solving different problems every day. He’d like to start his own shop one day. Devin always enjoyed wrenching. He likes tearing things apart and then putting them back together. Of his coworkers, Devin said, “we get along. It’s always good with them.” He especially likes it when he takes on bigger jobs that take a couple of days and everything works out the first time. “It’s a good feeling.” Little known fact: Devin knows how to cook.

Tenure at RCF: November 2018 Hometown/Current: Warroad Strengths: Achiever, Belief, Responsibility, Empathy Luis graduated from Roseau High School and Northland Community and Technical College in Automotive Service. He likes to ride 3 wheelers and work on vehicles in his free time. He’s very energetic. He likes that there is something new everyday . He also enjoys the laid back and flexible environment at RCF. Luis’s goals are striving to do it better and hopefully becoming the foreman of the shop one day. He enjoys hearing all the new stories every day -- "it's such a fun environment to be in." He doesn’t feel like it’s a job. Of his coworkers, Luis thinks they are positive and outgoing, easy to get along with, and that he can ask for help. They are a good support group for each other. They go out of their way to help customers. We do things different than a big dealership. Little known fact: Luis was the class clown. He listens to all kinds of music.

Tenure at RCF: July 2018 Hometown/Current: Roseau Strengths: Restorative, Communication, Adaptability, Includer Trevor started as a detailer and worked into a technician. He’s particular, a team player, and quiet. He enjoys anything outdoors – hunting, fishing, and snowmobiling. He finds the outdoors peaceful. Trevor has always liked fixing vehicles. He is a hands-on learner. He likes to sit down and work with someone to see it and not learn from a book. Trevor would like to work his way up, starting with the smaller stuff and work into bigger jobs. He always wanted to do something with cars or motors. Of his co-workers, he said that they have a good time, they get along, they go ice fishing and spend time outdoors together. Trevor used to race as a kid.

Tenure at RCF: 2019 Strengths: Arranger, Belief, Restorative, Individualization, Futuristic Bryan was born in Park River, but lived in Roseau most of his life. He enjoys music, RC cars, video games, driving around, and spending time with his family. Bryan is easy going and quiet. He has always liked to work with cars. He’s not mechanically inclined, but he loves them. He plans on staying in Roseau. He enjoys cooking.

Strengths: Responsibility, Woo, Developer, Empathy, Positivity

Strengths: Restorative, Competition,Individualization, Ideation, Strategic

Strengths: Arranger, Consistency, Significance